Return & Exchange Conditions

• Items returned without authorization will not be accepted.
• Items must be returned within 30 days (1 months) after you receive them.
• All items must be in the same condition you received them, unused, undamaged, with tags, and in their original packaging. You will also need the receipt or proof of purchase.
• When returning items, customers must use a shipping method that provides tracking information.

Non-returnable items

• Sale items or gift cards are non-refundable.
• Items damaged or lost due to customer misuse are non-refundable.

General Return Process

1. Initiate a return: Please email us at lafwell@leveleve.us with photos and/or videos of the items and include your order number. Our customer service team will review your request within 3 business days.
2. Ship the item back: If your return is approved, we will send you the return address and detailed return instructions. We recommend using a tracked and signature-required shipping method, as we are not responsible for lost return packages.
3. Refund or exchange: Once we receive and inspect your returned item within 3–5 business days, we will send a replacement or process your refund.

Return Shipping & Fees

• If the return is due to our error (wrong item, quality issue, etc.), we will cover the return shipping cost and issue a full refund.
• If the return is due to the buyer’s reason (changed mind, wrong size/order by mistake, etc.), the buyer is responsible for return shipping.
• No restocking fee will be charged.

Refunds

Order Cancellations

Warranty Policy (Newly Added)

• Damage caused by improper use, assembly, accident, or neglect
• Normal wear and tear
• Cosmetic damage such as scratches or dents

Contact Information