Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lafwell@leveleve.us
Please note that returns will need to be sent to the following address:
- YQN New Jersey Warehouse #5 (MPR_NJ_US) 1001 W Middlesex Ave, PortReading, NJ,07064 United States Peter (US +1) 7326851222
- YQN SAVANNAH WAREHOUSE#2 (CMP_GA_US) 301 Cypress Mdw,Pooler,Georgia,31322 United States Roy.Zhang (US +1) 6262150975
- YQN Los Angeles Warehouse#7(BCF_CA_US)
11281 CITRUS AVE,,BUILDING2Fontana,California,92337United States Mandy (US +1) 6265258198
- YQN WAREHOUSE#10 (HNB_TX_US)
28501 Hwy Blvd,Katy,Texas,77493United States Joe Liu (US +1) 9496772137
- SPR_IL_US
160 Southcreek PkyRomeoville,Illinois,60446United States Kevin Wu (US +1) 9093208090
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lafwell@leveleve.us
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lafwell@leveleve.us
Return & Refund Policy
We will process your return/exchange request. Any request after 90 days will not be honored. Please make sure to contact us by email support@leveleve.us at first.
Return & Exchange Conditions
Items returned without authorization will not be accepted.
Items must be returned within 30 days after you receive them.
All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
When returning or exchanging items, customers must use a shipping method providing tracking information.
Non-returnable items:
On sale items or gift cards are non-refundable.
Damage/Lost caused by customers is non-refundable.
General Return Process
Initiate a return: Please email us at support@leveleve.us with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.
Return Charge
If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;
If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight.
No restocking fee to be charged to the consumers for the return of a product.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at lafwell@leveleve.us
Please Note: we do not refund our original shipping cost.
Order Cancellations
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 24 hours,then you will get full refund. Once the packaging and shipping process has started, it can no longer be cancelled.
Email: lafwell@leveleve.us
Tel: +8613429146374
Business Address:Room 111, Building 2, No. 16 Longtan Road, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province, P.R.China
Warehouse
- YQN New Jersey Warehouse #5 (MPR_NJ_US) 1001 W Middlesex Ave, PortReading, NJ,07064 United States Peter (US +1) 7326851222
- YQN SAVANNAH WAREHOUSE#2 (CMP_GA_US) 301 Cypress Mdw,Pooler,Georgia,31322 United States Roy.Zhang (US +1) 6262150975
- YQN Los Angeles Warehouse#7(BCF_CA_US)
11281 CITRUS AVE,,BUILDING2Fontana,California,92337United States Mandy (US +1) 6265258198
- YQN WAREHOUSE#10 (HNB_TX_US)
28501 Hwy Blvd,Katy,Texas,77493United States Joe Liu (US +1) 9496772137
- SPR_IL_US
160 Southcreek PkyRomeoville,Illinois,60446United States Kevin Wu (US +1) 9093208090